Help System Introduction

Welcome to the InfiniTime 7.0 Electronic Help System. The Electronic Help System has been developed as a resource for the end user, providing detailed instructions for the configuration and use of InfiniTime. Each individual feature and window within the InfiniTime Application has been fully documented in order to provide users with a reference during the initial configuration process and during general use. If this is your first time using the product and you are just getting started please refer to the Quick Start Guide for an overview of InfiniTime's features. The first section of the Quick Start guide provides an overview of the InfiniTime Software interface and is designed to help the user become comfortable with the InfiniTime Application through a series of screenshots and examples. The second section of the Quick Start Guide is designed to assist with basic software configuration. Most notable is the Required Setup Information which will assist the InfiniTime Administrator with gathering pertinent company information which will be required during the setup process. Should you have any questions regarding a section of the software after reading the Quick Start Guide please refer to the appropriate section of the Software Documentation for assistance.

Software Updates

Inception Technologies periodically releases updates to the InfiniTime Application in order to provide new features and changes to the InfiniTime Application to our customer base. These updates are available at no charge for customers with a valid support contract. It should be noted that updates are available in this way only for products you already own. For example customers who own InfiniTime 6 are not eligible to upgrade to InfiniTime 7 for free, as InfiniTime 7 is considered a separate product rather than a software update. Changes made to the InfiniTime Application are listed in Chapter 7 - InfiniTime 7.0 Installation Troubleshooting: Version Release Notes of the Electronic Installation Manual.

When applicable a link is provided to relevant documentation for each new feature or change made to the InfiniTime Application. This provides direct access to a detailed explanation regarding each alteration to the software. Inception Technologies recommends reading the release notes and any applicable documentation after applying a software update in order to understand the alterations made to the InfiniTime Application and how they may effect your day to day use of the software.  Updates to the help files are included with Updates to the InfiniTime Application, though the latest help files can always be viewed at our website.

The Latest Software Update and Help Files are available at the ftp site below. Installation files are password protected. Please contact Inception Technologies or your Authorized InfiniTime Dealer in order to retrieve a password for the setup files.

ftp://www.infinitime.com/public/InfiniTime/

How To's

A list of common questions and configuration scenarios is provided in Chapter 20 - How To's of the Electronic Software Manual. How To's address common questions and issues experienced by users by providing possible causes and resolutions to common issues. To view a list of all How To documents provided within the Electronic Software Manual use the Table of Contents to Browse to and expand Chapter 20 of the Software Documentation.

Reader Troubleshooting

Many hardware related issues are directly related to either the physical connection the hardware device or the communication settings within either the InfiniTime Application or the hardware device itself. If you are having difficulties configuring your Time and Attendance Hardware please refer to the appropriate reader troubleshooting section of this document. References to the location of each troubleshooting section is provided below according to hardware type.

Remote Sites & Ethernet Terminals

Customers considering the use of an Ethernet Terminal such as the Scout or Thor at a remote site should familiarize themselves with the possible scenarios involved in configuring an Ethernet Terminal for remote access. The Ethernet Hardware Terminals: Remote Sites document provides a detailed description of six individual methods for communicating with Remote Ethernet Terminals including a glossary defining common Ethernet and Networking Terms. This document is intended as a complete reference for customers with an interest in configuring Ethernet Time & Attendance Data Collection terminals at remote sites.

Software Troubleshooting

A variety of operating system settings, browser configuration settings, and hardware related issues can lead to potential issues with the InfiniTime Software. Should you receive an error message when attempting to login to or while working with the InfiniTime Application please refer to the Troubleshooting Section of this document. Many common issues on client machines are caused by Internet Explorer Security Settings, Popup Blockers, and software that can be considered spyware such as Google or Yahoo Toolbar. If you are experiencing issues accessing the InfiniTime Application and you have a toolbar such as Google Toolbar or Yahoo Toolbar installed, Inception Technologies recommends uninstalling the toolbar in order to avoid issues resulting from pop up blockers. For additional information the software troubleshooting sections are listed under Chapter 7 of the Electronic Installation Manual.

If you are experiencing script errors it is important to understand the most common issues which may lead to script errors.  It is not uncommon for temporary internet files to be altered by a third party program such as an anti-spyware or antivirus application. In many cases this can be resolved by simply clearing the Temporary Internet Files, which will automatically be recreated after you access the InfiniTime Software. Refer to the Troubleshooting Section on Script Errors and Temporary Internet Files for more information. If this does not resolve the problem it may be necessary to clear the ASP.NET Temporary File Cache stored on the InfiniTime Server. Please refer to the Troubleshooting Section on Clearing the ASP.NET Temporary File Cache for more information.