In the past, the customer experience was always the focus for organizations. But now, companies are moving towards employee engagement to improve their profits. But why is this? It starts with understanding the service-profit chain, a concept introduced in a…

We would all like to assume that employees know how to conduct themselves on the job. But unfortunately, that is not always the case. Time theft continues to be an issue that employers have to deal with on a daily…

If you work in long-term care, you probably have some questions regarding Payroll Based Journal (PBJ) reporting, and you’re not alone. If you’re not exactly sure how you will manage your PBJ data submissions to the Centers for Medicare and…

  Mobile Apps are Improving Employee Engagement What is employee engagement? Forbes Magazine defines employee engagement by “the emotional commitment the employee has to the organization and its goals.” Why do companies care so much about an engaged workforce? Employee engagement is…