Even before COVID-19, remote workforces were on the rise. But now that employers have seen its effectiveness for the last year, many have decided to keep that structure going forward. While there are certainly challenges to managing a remote workforce,…

A Workforce Management System (WFM) initiates business growth, ensures compliance, and improves efficiency. It achieves this by integrating processes that a business uses to gain insights into business metrics, which allows you to effectively forecast labor requirements and manage staff…

In the past, the customer experience was always the focus for organizations. But now, companies are moving towards employee engagement to improve their profits. But why is this? It starts with understanding the service-profit chain, a concept introduced in a…